Talent Portal: Self Service options

Overview

Updated 05/11/2023

CHAPTERS

Direct Deposit Information
Replace a Card
Manage PIN
Contact Us

Here you can perform the following services.

Direct Deposit Information

View your CHANGE Card ® banking information as well as downloading your CHANGE Card direct deposit form.

Click on the Download Direct Deposit Form button

Example of Direct Deposit Form

Replace a Card

• Click here for more information on the Replace a Card

The Talent also has the option to request a replacement personalized card that will be mailed to their home address. When selecting “Personalized” card, the Talent will be warned that it may take 7-10 business days to receive their replacement card. The prior card will be closed immediately so it is important that the Talent know that they will be without an active card for those 7-10 days.

1. Select a Reason: Lost, Stolen, or Damaged / Other Reason 
   
   
    
2. Select a Replace With option:
   1. Personalized Card 
3. Click on the Confirm button
   
   
    
4. Once you receive the Personalized Card, then it will need to be activated.

Activate card

• Click here for more information on the Activating Card

1. Activate the card by clicking on the Activate Card button
   
   
    
2. Enter the details from the new Instant Issue Card
   
   
3. Click on the Submit button

missing next steps / confirmation message

You can then request a Personalized Card by clicking the Upgrade button.

Manage PIN

This will allow you to manage/change your PIN on your CHANGE Card.

1. Enter information in the following fields
   1. Enter Card CVV: Enter the 3 digit CVV
   2. Create New PIN: Enter at least 4 digits
   3. Confirm PIN: Confirm by re-entering your new PIN
      
      
       
2. Click on the Submit button
   
   

Contact Us

Provides you all the different ways you can contact Customer Support.

• Click here for more information on Customer Support (Contact Us)